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• Financial:

  • Increased net income and EBITARMI profit margin

  • Increased reimbursement

  • Moved troubled operations from hard loss to profitable

• Market:

  • Increased market share

  • Increased skilled census

  • Increased overall customer base

• Quality:

  • Improved last facility to a five-star rating and deficiency free

  • Improved hospital 30-day readmission rate to below national average

  • Opened first Aquatic therapy gym in company at Charlotte

  • Created and branded the BREATHE cardiopulmonary rehab program at Sava

  • Created and branded the FAST-TRACK orthopedic bundle program at CCH Healthcare

• Employee Relations:

  • Reduced turnover by 50% and greater in each facility

  • Developed and organized multiple training programs

  • Wrote and developed E-Learning and training programs for staff

  • On MFA team that developed employee communications program for the company

  • Led MFA sub-committee for company departmental orientation and customer service training

  • On RN recruitment and retention team for East Division at Sava

• Expense Control:

  • Reduced overtime

  • Accountable budget and expense control

  • Reduced uncollectible accounts, saving companies hundreds of thousands in profit loss

  • Decreased days’ sales outstanding

• Customer Service:

  • Improved resident and family satisfaction to 96% and greater in each facility